Extang Shipping & Returns
Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes.
Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.
Yes, we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.
During the holiday season, shipping delivery may vary.
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.
Thank you for purchasing our product.
Please check and verify that your Extang product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receipt. If a damaged item is reported after 3 business days, Extang cannot settle any shipping damage dispute.
In the event of a product return, please refer to and contact the company from where you made your original purchase; however, in the event of a product warranty claim, please reach out to us directly. Please note, only products purchased directly from Extang, or this website can be returned to us directly.
If you've decided to return an item to us, you'll need a Return Merchandise Authorization Number (RMA#). All returns require an RMA# for us to accept shipment of your item(s). To obtain an RMA#, please call our Customer Service Department at 800-877-2588, Monday thru Friday, 8:30 am to 6 pm Eastern Time. Or, you can obtain an RMA# by contacting our team via email using our [contact us link] information noted below. Any returns without a valid return authorization number will not be accepted and will be returned to the shipper. Please write the return authorization number below our return address on the exterior of the box.
Extang has a limited warranty on all products which covers the manufacture’s defects in materials or workmanship. For any return due to a manufacturing defect or because of our error, Extang will absorb all return shipping costs. Our Customer Service team will provide a prepaid shipping label to have the product picked up and returned to our facility, at our expense. Items returned for any other reason(s) will not be provided with a pre-paid freight return label and would be the responsibility of the customer/purchaser. Examples of these instances include "changed my mind," "did not like the product" or "ordered the incorrect product". In these instances, return shipping costs will be the responsibility of and must be prepaid, by the customer.
All products must be returned in new, unused condition in their original box and original packaging. Refunds will be given on merchandise returned in the same manner as originally charged within 5 business days of receipt. We do not accept C.O.D. returns.
ALL products must be returned to:
5400 S. State St.
Ann Arbor, MI 48108