Extang Shipping & Returns
Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes.
Yes, we do ship outside of the USA. International charges will be incurred for non-continental USA shipping.
Yes, we do ship to Alaska and Hawaii. Additional shipping fees will be incurred for all non-continental USA shipping.
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.
During the holiday season, shipping delivery may vary.
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.
Please check that your Extang product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, Extang cannot settle any shipping damage dispute.
Please retain all packaging material your Extang product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by Extang for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 800-877-2588 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
You may email firstname.lastname@example.org
If you have attempted to install your Extang product, or any Extang product has already been installed on your vehicle, EXTANG will not accept any return. All Extang items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
Extang has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the Extang limited warranty period.
In the event you decide you do not want the EXTANG product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. Extang will charge a 20% restocking fee for all such items being returned to stock.
Extang will not accept any items back without an approved
RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.